Privacy Policy

1. Who we are

gutted. is a residential renovation company operating across Melbourne, Victoria. We are operated by Faymus Constructions Pty Ltd (ABN 49 640 288 753). Our website is www.gutd.au and our primary contact is info@gutd.au.

2. What information we collect

We collect personal information only when you choose to provide it to us. This includes:

• Contact and enquiry data: Your name, email address, phone number, suburb, and project description when you submit a quote request or contact form on our website.
• Analytics data: Anonymous usage data including pages visited, session duration, and browser type, collected via PostHog and Google Analytics.
• Advertising data: Information collected by Google Ads cookies when you visit our site, used to measure the effectiveness of our advertising and to show relevant ads to people who have previously visited our site (remarketing).

3. How we use your information

We use the information we collect to:

• Respond to your renovation enquiry and prepare a fixed-price quote.
• Contact you by phone or email regarding your project.
• Improve our website and understand how visitors use it (analytics).
• Measure the performance of our Google Ads advertising campaigns.
• Comply with any legal obligations.

We do not sell, rent, or share your personal information with any third party for marketing purposes.

4. Third-party services

Our website uses the following third-party services, each governed by their own privacy policies:

• Google Ads and Google Analytics (Google LLC): Used for advertising measurement, remarketing audiences, and website analytics. Google may set cookies on your device. Learn more at policies.google.com/privacy.
• PostHog: Used for anonymous product analytics to help us understand how our site is used. No personally identifiable information is shared with PostHog. Learn more at posthog.com/privacy.
• Resend: Used to deliver quote request notifications to our team. Your submitted form data is transmitted via Resend's email infrastructure. Learn more at resend.com/privacy.

5. Cookies

Our website uses cookies for analytics and advertising purposes. These include Google Ads conversion tracking cookies (to measure when someone submits a quote request after clicking one of our ads) and remarketing cookies (to show relevant ads to previous visitors). PostHog also sets cookies for anonymous session tracking.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

6. Data storage and security

Enquiry form data is transmitted via Resend and delivered to our internal email. We retain enquiry information for the duration required to process your request and for any follow-up required by applicable law. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

7. Your rights under the Australian Privacy Act

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Complain about a breach of the APPs.

To exercise any of these rights, contact us at info@gutd.au. We will respond within 30 days.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will note the date of any update at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions, contact us at info@gutd.au or write to us at Ballarat Rd, Footscray VIC 3011 (by appointment only).